CSR Non-Voice Agent Cebu, Cebu City!

Caldwell Communications Consultancy Philippines; Lapu-Lapu; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career development opportunities

Collaborative and supportive work environment

Performance-based incentives

Job summary

A leading BPO firm is seeking Non-Voice Customer Service Representatives to join their team in Cebu City. In this role, you will assist customers through email and chat, ensuring a high level of service quality. Applicants should be high school graduates, customer-focused, and detail-oriented. The position includes competitive pay, performance incentives, and a collaborative work environment, with training provided from Day 1.

Qualifications

• Graduated from High School or Senior High School, preferably with a college background.
• Must be customer-focused and detail-oriented.
• Proficient in basic computer skills and able to multitask.
• Willing to work onsite in Cebu City.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services, or accounts.
• Resolve issues efficiently.
• Log all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Tools

Chat tools

Email platforms

Non-voice tools

Job description

Caldwell Communications Consultancy Philippines

On-site - Lapu-Lapu No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Non-Voice

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities:

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services, or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on non-voice tools and procedures

Requirements:

• High School or Senior High School graduate (College preferred)
• Customer-focused, detail-oriented, and solution-driven
• Basic computer skills and multitasking ability
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay with incentives
• Career development and mentorship opportunities
• Collaborative and supportive work environment

Apply Now

Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.

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Aloc Rachel

HR Manager Caldwell Communications Consultancy Philippines

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