Non-Voice Chat & Email Support Specialist, Fresh Grad

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

HMO

Job summary

A leading communications consultancy is seeking a Fresh Graduate for the role of Chat/Email Customer Service Representative in Parañaque. This on-site position involves assisting customers through live chat and email only, ensuring high-quality communication and prompt issue resolution. Ideal candidates will have good grammar and multitasking abilities. Experience in chat or email support is preferred, as well as basic familiarity with CRM tools. A customer-focused mindset is essential for success in this role.

Qualifications

• Good command of English for effective communication.
• Experience with chat or email support is a plus.

Responsibilities

• Respond to inquiries via live chat and email.
• Provide accurate product and account information.
• Resolve customer complaints and requests efficiently.
• Document interactions and update records.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask

Basic computer skills

Strong problem-solving

Customer-focused mindset

Education

High School diploma

Tools

Chat/email tools or CRM systems

Zendesk

Freshdesk

Salesforce

Job description

A leading communications consultancy is seeking a Fresh Graduate for the role of Chat/Email Customer Service Representative in Parañaque. This on-site position involves assisting customers through live chat and email only, ensuring high-quality communication and prompt issue resolution. Ideal candidates will have good grammar and multitasking abilities. Experience in chat or email support is preferred, as well as basic familiarity with CRM tools. A customer-focused mindset is essential for success in this role.