Non-Voice Chat & Email Support Pro — Fresh Grad

Caldwell Communications Consultancy Philippines; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health Insurance

Government Mandated Benefits

Job summary

A leading communication consultancy is seeking a Customer Service Representative to assist customers through live chat and email channels in Makati. The role requires good grammar and multitasking abilities, focusing on resolving customer inquiries efficiently. Fresh graduates and students are encouraged to apply, and experience with customer service platforms like Zendesk or Salesforce is a plus. This position offers a full-time role with health insurance and mandated benefits.

Qualifications

• Ability to effectively communicate through live chat and email.
• Experience in handling customer inquiries and providing solutions.
• Familiarity with computer systems and tools.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide accurate information and resolve customer issues.
• Document interactions and update customer records.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask and handle multiple chat conversations simultaneously

Strong problem-solving and attention to detail

Customer-focused mindset and professional tone

Education

High/Senior High School

Tools

Zendesk

Freshdesk

Salesforce

Job description

A leading communication consultancy is seeking a Customer Service Representative to assist customers through live chat and email channels in Makati. The role requires good grammar and multitasking abilities, focusing on resolving customer inquiries efficiently. Fresh graduates and students are encouraged to apply, and experience with customer service platforms like Zendesk or Salesforce is a plus. This position offers a full-time role with health insurance and mandated benefits.