Chat Support Specialist – Freshers Welcome (Onsite)

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive pay with incentives

Career development opportunities

Health insurance (HMO)

Medical reimbursement

Job summary

A communications consultancy in Quezon City is looking for Chat Support Agents, welcoming freshers with no experience. The role involves assisting customers via chat and email while ensuring high-quality service. Candidates should be high school graduates, customer-focused, and able to multitask. The position offers competitive pay, performance incentives, and paid training from Day 1, along with health insurance. Opportunities for career growth in a supportive environment are also provided.

Qualifications

• Customer-focused and solution-driven attitude.
• Must be detail-oriented with basic computer skills.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products and services.
• Resolve issues efficiently and log all interactions.
• Escalate complex issues to supervisors.

Skills

Customer-focused

Detail-oriented

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

Job description

A communications consultancy in Quezon City is looking for Chat Support Agents, welcoming freshers with no experience. The role involves assisting customers via chat and email while ensuring high-quality service. Candidates should be high school graduates, customer-focused, and able to multitask. The position offers competitive pay, performance incentives, and paid training from Day 1, along with health insurance. Opportunities for career growth in a supportive environment are also provided.