Chat & Email Customer Support Specialist

Intellflow Outsourcing Management Inc.; Parañaque; On-site; PHP 167,000 - 234,000; Part time

Job summary

A customer service outsourcing company based in Parañaque is seeking detail-oriented individuals for Non-Voice CSR roles. This position involves responding to customer inquiries via chat and email, ensuring accurate and timely resolutions. Ideal candidates should possess strong attention to detail and basic computer navigation skills. Open to high/senior high school graduates; prior customer service experience is a plus. This is an on-site role with shifts available for dayshift or graveyard schedules.

Qualifications

• Strong attention to detail is essential for handling customer inquiries.
• Basic computer skills for navigation and usage of systems are required.
• Customer service experience is a plus, especially in a non-voice capacity.

Responsibilities

• Respond to customer inquiries via chat and email.
• Provide clear, accurate, and timely resolutions to customer concerns.
• Document all interactions properly within the system.
• Coordinate with internal teams when necessary.

Skills

Attention to detail

Customer service experience

Basic computer skills

Problem-solving skills

People skills

Technical skills

Education

High School diploma or equivalent

Job description

A customer service outsourcing company based in Parañaque is seeking detail-oriented individuals for Non-Voice CSR roles. This position involves responding to customer inquiries via chat and email, ensuring accurate and timely resolutions. Ideal candidates should possess strong attention to detail and basic computer navigation skills. Open to high/senior high school graduates; prior customer service experience is a plus. This is an on-site role with shifts available for dayshift or graveyard schedules.