Chat & Email Support Specialist (Non-Voice) - Fresh Grad

Caldwell Communications Consultancy Philippines; Pasay; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

HMO

Job summary

A prominent customer communication service provider in Pasay is hiring a Customer Service Representative focused on chat and email support. The role requires strong written communication skills, a customer-oriented mindset, and the ability to multitask effectively. Successful candidates will handle inquiries professionally, provide accurate information, and maintain documentation of interactions. This position is ideal for fresh graduates and offers full-time opportunities with on-site or possible remote arrangements.

Qualifications

• Must have strong communication skills.
• Ability to multitask in a digital environment.
• Previous experience in chat or email support is preferred.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide clear product and service information.
• Resolve customer issues and maintain records.
• Escalate complex concerns when needed.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask and handle multiple chat conversations

Basic computer skills

Strong problem-solving

Customer-focused mindset

Education

High/Senior High School

Tools

Chat/email tools or CRM systems

Zendesk

Freshdesk

Salesforce

Job description

A prominent customer communication service provider in Pasay is hiring a Customer Service Representative focused on chat and email support. The role requires strong written communication skills, a customer-oriented mindset, and the ability to multitask effectively. Successful candidates will handle inquiries professionally, provide accurate information, and maintain documentation of interactions. This position is ideal for fresh graduates and offers full-time opportunities with on-site or possible remote arrangements.