Chat & Email Support Specialist — Fresh Grad (Remote Options)

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Medical Reimbursement

Health Insurance

HMO

Job summary

A customer service consultancy is seeking Fresh Graduates for the role of Customer Service Representative specializing in chat and email support in Quezon City. The position requires excellent written communication skills, multitasking abilities, and a customer-focused attitude. Responsibilities include resolving customer inquiries efficiently and documenting interactions. This full-time, on-site job offers a chance to build a career in customer service without voice calls. Health insurance and other benefits are included.

Qualifications

• Must have good grammar and spelling skills.
• Capability to manage multiple inquiries simultaneously.
• Basic knowledge of computer usage and CRM systems required.

Responsibilities

• Assist customers through live chat and email effectively.
• Provide accurate product and account information.
• Document interactions and customer records diligently.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask and handle multiple chat conversations simultaneously

Basic computer skills and familiarity with chat/email tools or CRM systems

Strong problem-solving and attention to detail

Customer-focused mindset and professional tone

Education

High/Senior High School

Tools

Zendesk

Freshdesk

Salesforce

Job description

A customer service consultancy is seeking Fresh Graduates for the role of Customer Service Representative specializing in chat and email support in Quezon City. The position requires excellent written communication skills, multitasking abilities, and a customer-focused attitude. Responsibilities include resolving customer inquiries efficiently and documenting interactions. This full-time, on-site job offers a chance to build a career in customer service without voice calls. Health insurance and other benefits are included.