CSR Non-voice

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Incentives

HMO

Job summary

Synlink Recruitment Outsourcing Co. Inc.

is seeking a frontline support associate to handle non-voice inquiries from customers, provide accurate product information, and assist in resolving issues while maintaining meticulous records. The role emphasizes collaboration and strong English communication in a fast-paced environment.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience level: No prior experience required.
• Skills: Strong interpersonal and communication skills, fluent in English.
• Back-office and technical support proficiency.
• Detail-oriented with strong organizational skills and ability to work in a team.

Responsibilities

• Handle customer inquiries via non-voice channels efficiently and courteously.
• Provide accurate information regarding products and services to customers.
• Assist in resolving customer issues with a focus on enhancing customer satisfaction.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Interpersonal skills

English proficiency

Detail-oriented

Organizational skills

Team-oriented

Problem solving

Scheduling

Team player

Financial literacy

Education

High School Diploma or equivalent

Job description

Synlink Recruitment Outsourcing Co. Inc.

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Incentives

Insurance Health & Wellness

HMO

Description

• Handle customer inquiries via non-voice channels efficiently and courteously.
• Provide accurate information regarding products and services to customers.
• Assist in resolving customer issues with a focus on enhancing customer satisfaction.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: No prior experience required
• Skills and Competencies: Strong interpersonal and communication skills
• Skills and Competencies: Proficiency in technical support and back-office functions
• Qualities and Traits: Detail-oriented with strong organizational skills
• Qualities and Traits: Ability to work collaboratively in a team-oriented environment
• Skills and Competencies: Fluent in English, both written and spoken

Discretion Interpersonal Skills Technical Skills Back Office Support People Skills Organizational Skills English Language Customer Service Scheduling Problem Solving Team Player Financial Literate

Working Location

Ground Floor, Cyberpark Tower, 2 General Araneta, City, Quezon City, 1109 Metro Manila, Philippines