NOC Network Operations Engineer: 24/7 Uptime

HGC Global Communications; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

HGC Global Communications in Manila is seeking a skilled NOC professional to monitor, troubleshoot, and restore network services across a broad product portfolio. You will perform health checks, detect faults, and coordinate with internal teams to meet SLA commitments.

The ideal candidate has 2–4 years of hands-on NOC experience, strong routing and switching knowledge, and solid TCP/IP fundamentals, with effective communication to customers and stakeholders.

Qualifications

• Minimum 2–4 years hands-on NOC experience.
• Strong understanding of routing and switching protocols and TCP/IP.
• Bachelors degree in Computer Science, IT, or related field.

Responsibilities

• Provide technical support and troubleshooting for a diverse customer base across network products and services.
• Perform regular network health checks to ensure optimal performance, availability, and reliability.
• Proactively monitor, detect, analyze, and resolve network faults to minimize service disruptions.
• Coordinate with internal teams, field engineers, service providers, and vendors to resolve incidents within SLAs.
• Maintain records of troubleshooting steps, fault isolation, and restoration efforts.
• Prepare and submit operational reports and updates to customers regarding incidents and progress.

Skills

NOC operations

Network troubleshooting

Routing & Switching

TCP/IP fundamentals

Customer communication

Education

Bachelor's degree in Computer Science/IT

Tools

Network monitoring tools

Job description

HGC Global Communications in Manila is seeking a skilled NOC professional to monitor, troubleshoot, and restore network services across a broad product portfolio. You will perform health checks, detect faults, and coordinate with internal teams to meet SLA commitments.

The ideal candidate has 2–4 years of hands-on NOC experience, strong routing and switching knowledge, and solid TCP/IP fundamentals, with effective communication to customers and stakeholders.