Network Operations Engineer

HGC Global Communications; Manila; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

HGC Global Communications in Manila is seeking a skilled NOC professional to monitor, troubleshoot, and restore network services across a broad product portfolio. You will perform health checks, detect faults, and coordinate with internal teams to meet SLA commitments.

The ideal candidate has 2–4 years of hands-on NOC experience, strong routing and switching knowledge, and solid TCP/IP fundamentals, with effective communication to customers and stakeholders.

Qualifications

• Minimum 2–4 years hands-on NOC experience.
• Strong understanding of routing and switching protocols and TCP/IP.
• Bachelors degree in Computer Science, IT, or related field.

Responsibilities

• Provide technical support and troubleshooting for a diverse customer base across network products and services.
• Perform regular network health checks to ensure optimal performance, availability, and reliability.
• Proactively monitor, detect, analyze, and resolve network faults to minimize service disruptions.
• Coordinate with internal teams, field engineers, service providers, and vendors to resolve incidents within SLAs.
• Maintain records of troubleshooting steps, fault isolation, and restoration efforts.
• Prepare and submit operational reports and updates to customers regarding incidents and progress.

Skills

NOC operations

Network troubleshooting

Routing & Switching

TCP/IP fundamentals

Customer communication

Education

Bachelor's degree in Computer Science/IT

Tools

Network monitoring tools

Job description

• Provide technical support and troubleshooting assistance to a diverse customer base utilizing a wide range of network products and services.
• Perform regular network health checks to ensure optimal network performance, availability, and reliability.
• Proactively monitor, detect, analyze, and resolve network faults, anomalies, and performance issues to minimize service disruptions and maintain customer satisfaction.
• Utilize network monitoring and performance management tools to identify potential service impairments and operational risks.
• Use diagnostic tools, testing equipment, and technical expertise to isolate and determine the root cause of network issues.
• Coordinate and collaborate with internal technical teams, field engineers, service providers, and vendors to resolve network-related incidents within established SLAs and operational timelines.
• Provide timely and accurate updates to customers regarding service incidents, restoration activities, and resolution progress.
• Maintain records of troubleshooting, fault isolation, corrective actions, and restoration efforts.
• Prepare and submit operational reports.
• Ensure prompt service restoration by coordinating effectively with relevant technical and support teams in accordance with agreed service levels.
• Contribute to continuous improvement initiatives by identifying recurring issues and recommending preventive measures to enhance network stability and operational efficiency.
• Perform other duties and responsibilities that may be assigned by management from time to time.

Job Requirements:

• Bachelor's degree in Computer Science, IT, or other related field.
• Min. 2-4 years of hands-on experience in NOC.
• Solid understanding of routing and switching protocols and TCP/IP fundamentals.