24/7 NOC Engineer: Master Network Performance & Incidents

Staff4Me; Cebu City; On-site; PHP 600,000 - 601,000; Full time

Benefits offered by this job

Free meals

Emergency loan

Snacks & beverages

Health Insurance

Health Subsidy

Life Insurance

Team events

Attendance bonus

Year-end bonus

Job summary

Staff4Me is seeking a skilled NOC Engineer to ensure 24/7 network availability and performance. You will monitor infrastructure, manage incidents, and coordinate with cross-functional teams to meet SLAs.

You will handle escalation, field technician coordination, and network maintenance, including firmware updates and security measures. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1+ years of network operations or NOC experience.
• Incident management and escalation handling.
• Experience coordinating with field technicians and dispatch operations.
• Strong communication and problem-solving abilities.
• Calm under pressure during critical incidents.
• Team collaboration and mentoring skills.
• Time management and prioritization.
• Preferred: CCNA/CCNP, Fortinet NSE, CWNA.

Responsibilities

• Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and Cosmos.
• Analyze performance trends, bandwidth, latency, and KPIs.
• Respond to alerts and outages within SLA timeframes.
• Perform triage, diagnosis, and incident lifecycle management.
• Root cause analysis and documenting lessons learned.
• Coordinate vendor support during major incidents.
• Configure routers, switches, firewalls, VPNs, and related devices.
• Perform firmware updates, patches, and change management.
• Address DNS, DHCP, firewall, NAT, and VoIP issues.
• Maintain network documentation and topology diagrams.
• Create post-incident RCA reports and assist capacity planning.

Skills

Communication

Problem solving

Team collaboration

Time management

Mentoring

Calm under pressure

Education

Bachelor's degree

Tools

SolarWinds

PRTG

Nagios

Zabbix

Cosmos

Wireshark

tcpdump

Job description

Staff4Me is seeking a skilled NOC Engineer to ensure 24/7 network availability and performance. You will monitor infrastructure, manage incidents, and coordinate with cross-functional teams to meet SLAs.

You will handle escalation, field technician coordination, and network maintenance, including firmware updates and security measures. Strong communication and problem-solving skills are essential.