24/7 NOC Network Engineer — Uptime & Performance

HGC Global Communications Limited; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

HGC Global Communications Limited in Manila is seeking a NOC Engineer to provide technical support and troubleshooting across a diverse range of network products. You will monitor network health, detect faults, and resolve issues to ensure high availability and adherence to SLAs.

Working in a 24/7 shift, you will collaborate with internal teams, service providers, and vendors to restore services promptly and maintain customer satisfaction.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2–4 years hands-on experience in NOC.
• Solid understanding of routing and switching protocols and TCP/IP fundamentals.

Responsibilities

• Provide technical support and troubleshooting to a diverse customer base.
• Perform regular network health checks to ensure optimal performance.
• Proactively monitor and resolve network faults to minimize disruptions.
• Coordinate with internal teams, field engineers, and vendors to resolve incidents within SLAs.
• Provide timely updates to customers on incidents and restoration progress.
• Maintain records of troubleshooting, fault isolation, and actions taken.
• Prepare and submit operational reports.
• Contribute to continuous improvement by identifying recurring issues.

Skills

NOC experience

Routing & Switching

TCP/IP basics

24/7 support readiness

Education

Bachelor's degree in Computer Science / IT

Job description

HGC Global Communications Limited in Manila is seeking a NOC Engineer to provide technical support and troubleshooting across a diverse range of network products. You will monitor network health, detect faults, and resolve issues to ensure high availability and adherence to SLAs.

Working in a 24/7 shift, you will collaborate with internal teams, service providers, and vendors to restore services promptly and maintain customer satisfaction.