Nightshift Telco Customer Specialist – Onsite Support

Hammerjack Pty Ltd; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative for the night shift to be based onsite in Novaliches. You will handle incoming customer inquiries, research solutions, and provide accurate information with a friendly approach.

The role emphasizes clear communication, empathy, and problem-solving in a fast-paced environment. Ideal candidates will have completed senior high school or two years of college, with at least 3 months of BPO experience, and strong verbal and written English skills.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Computer literacy

Customer service mindset

Education

Senior high school completed or two years in college

Job description

TTEC is seeking a Customer Service Representative for the night shift to be based onsite in Novaliches. You will handle incoming customer inquiries, research solutions, and provide accurate information with a friendly approach.

The role emphasizes clear communication, empathy, and problem-solving in a fast-paced environment. Ideal candidates will have completed senior high school or two years of college, with at least 3 months of BPO experience, and strong verbal and written English skills.