Telco CSR - Nightshift, Onsite Support

TTEC; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

TTEC is seeking a Customer Service Representative for night shift onsite in Novaliches. You will assist customers, answer inquiries, and resolve issues with empathy and clear communication to ensure an exceptional experience.

The role rewards strong verbal and business writing skills, the ability to research solutions, and teamwork within a global, inclusive environment. A completed senior high school or two years in college is required, with at least 3 months of BPO experience and basic

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Research ability

Product knowledge

Computer experience

BPO experience

Education

Senior high school / 2 years college

Job description

TTEC is seeking a Customer Service Representative for night shift onsite in Novaliches. You will assist customers, answer inquiries, and resolve issues with empathy and clear communication to ensure an exceptional experience.

The role rewards strong verbal and business writing skills, the ability to research solutions, and teamwork within a global, inclusive environment. A completed senior high school or two years in college is required, with at least 3 months of BPO experience and basic