[Nightshift - Hybrid] Senior Workforce Scheduling Specialist - Healthcare

Bon Secours Mercy Health; Metro Manila; Hybrid; PHP 840,000 - 1,120,000; Full time

Benefits offered by this job

Comprehensive health coverage

Work from home allowance

Vacation and sick leave

SSS, PhilHealth and Pag-IBIG

Flexible working model

Career development opportunities

Job summary

Bon Secours Mercy Health Global Business Services – Manila is hiring a Senior Workforce Scheduling Specialist to lead advanced scheduling, timekeeping and staffing coordination that ensure clinical coverage and operational efficiency across healthcare departments.

The role acts as a subject matter expert for scheduling processes, supports onboarding and coaching of the team, and collaborates with U.S.-based leaders to optimize staffing and timecard accuracy.

Qualifications

• Bachelor’s degree in business administration, Data Management or a related field.
• 3+ years of experience using workforce management, staffing or scheduling software.
• Experience managing complex workforce schedules and staffing requirements.
• Strong analytical, organizational and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively with cross-functional and international teams.
• High attention to detail and commitment to data accuracy.

Responsibilities

• Serve as a subject matter expert for workforce scheduling and timekeeping processes.
• Support onboarding, coaching and development of scheduling team members.
• Resolve complex scheduling, workforce management and system-related issues.
• Partner with scheduling leadership and department leaders to support staffing decisions and workforce planning.
• Develop and maintain standard operating procedures, training materials and process documentation.
• Review schedules within workforce management systems to ensure compliance with policies and staffing requirements.
• Support complex and high-priority scheduling requests across assigned departments.
• Collaborate with department managers to build accurate daily, weekly and shift schedules based on staffing forecasts.
• Review schedule requests including paid time off, shift preferences and changes per guidelines.
• Balance and publish schedules to ensure appropriate staffing coverage.
• Assign specialty roles based on department requirements and skill mix standards.
• Monitor staffing vacancies and support proactive shift posting strategies.
• Maintain schedule accuracy within WFM systems based on census, acuity and budget considerations.
• Prepare and distribute staffing, scheduling and workforce management reports.
• Review employee timecards for discrepancies and payroll compliance.
• Support continuous improvement initiatives to enhance scheduling accuracy and efficiency.
• Assist with training and adoption of scheduling technology.

Skills

Scheduling software

Analytical skills

Communication

Stakeholder mgmt

Attention to detail

Education

Bachelor's degree in business administration, Data Management or related field

Tools

UKG Workforce Management

Job description

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join a global team focused on meaningful healthcare impact.

Senior Workforce Scheduling Specialist

The Senior Workforce Scheduling Specialist is responsible for advanced workforce scheduling, staffing coordination and timekeeping support that helps ensure appropriate clinical coverage and operational efficiency across healthcare departments.

Operating within a Global Business Services environment, this role serves as a subject matter expert for scheduling processes, supports onboarding and coaching of team members and collaborates with U.S.-based healthcare leaders to optimize staffing schedules, improve workforce utilization and maintain timecard accuracy.

What you'll do

• Serve as a subject matter expert for workforce scheduling and timekeeping processes




• Support onboarding, coaching and development of scheduling team members




• Resolve complex scheduling, workforce management and system-related issues




• Partner with scheduling leadership and department leaders to support staffing decisions and workforce planning




• Develop and maintain standard operating procedures, training materials and process documentation




• Review and audit schedules within workforce management systems to ensure compliance with organizational policies and staffing requirements




• Support complex and high-priority scheduling requests across assigned departments




• Collaborate with department managers to build accurate daily, weekly and shift schedules based on staffing forecasts




• Review schedule requests including paid time off, shift preferences and schedule changes in accordance with established guidelines




• Balance and publish schedules to ensure appropriate staffing coverage and operational efficiency




• Assign specialty roles based on department requirements, certifications and skill mix standards




• Monitor staffing vacancies and support proactive shift posting strategies to reduce staffing gaps




• Maintain schedule accuracy within workforce management systems based on census, acuity and budget considerations




• Prepare and distribute staffing, scheduling and workforce management reports




• Review employee timecards, identify discrepancies and ensure compliance with payroll and attendance policies




• Support continuous improvement initiatives that enhance scheduling accuracy and workforce efficiency




• Assist with training and adoption of scheduling technology and workforce management tools

What we're looking for

Required Qualifications

• Bachelor’s degree in business administration, Data Management or a related field




• 3+ years of experience using workforce management, staffing or scheduling software




• Experience managing complex workforce schedules and staffing requirements




• Strong analytical, organizational and problem-solving skills




• Excellent communication and stakeholder management skills




• Ability to work effectively with cross-functional and international teams




• High attention to detail and commitment to data accuracy

Preferred Qualifications

• Experience supporting healthcare workforce scheduling operations




• Experience in shared services, business process outsourcing or Global Business Services environment




• Knowledge of workforce planning, staffing optimization and timekeeping processes




• Experience developing training materials and supporting employee onboarding

Certifications

• UKG Workforce Management Certification (UKG) preferred upon hire and required within 12 months of hire

Why join Bon Secours Mercy Health Global Business Services – Manila?

• Support one of the largest faith-based healthcare systems in the United States




• Collaborate with global teams that drive meaningful healthcare outcomes




• Build expertise in healthcare workforce management and operational excellence




• Grow your career in an environment focused on continuous learning, innovation and service

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance




• One-time Work from Home allowance, connectivity allowance and wellness allowance




• Paid vacation and sick leave




• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions




• Flexible working model based on role and business need




• Mission-driven culture events, outreach and service opportunities




• Learning and development programs, mentorship and career growth pathways




• Collaborative office spaces and engagement activities