Manager - Hospital Workforce Optimization - Nursing

Bon Secours; Taguig; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

HMO medical coverage

Retirement plan

Life and accident insurance

Work From Home allowance

Connectivity allowance

Wellness allowance

Paid vacation

Paid sick leave

SSS PhilHealth Pag-IBIG

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Manager, Workforce Optimization Scheduling to lead ROC and centralized scheduling, aligning operations with strategic goals.

You will partner with clinical, operational, HR and finance leaders to drive staffing, capacity planning, and performance improvement across domestic and global teams. This role requires RN-related certification and extensive healthcare operations experience.

Qualifications

• Bachelor’s Degree in business administration, statistics, mathematics, industrial engineering, healthcare administration, management or related field (required).
• 7+ years of relevant experience including leadership in workforce or operational environments.
• Experience in healthcare operations, BPO/GBS or shared services preferred.
• Experience with workforce planning methodologies and labor optimization.
• RN/licensing/certifications are preferred per role requirements.

Responsibilities

• Provide strategic leadership and oversight for ROC and centralized scheduling operations, ensuring efficient service delivery and alignment with goals.
• Lead workforce optimization strategies by overseeing staffing allocation, scheduling, capacity planning, and resource management.
• Work with nursing leadership to establish and monitor KPIs, SLAs, and performance metrics.
• Lead initiatives to improve operational efficiency through process standardization, automation, and workflow enhancements.
• Partner with clinical, operational, HR, finance, and admin leaders to support workforce planning and scheduling strategies.
• Ensure compliance with policies, labor guidelines, audits, documentation, and reporting; support risk management and continuous improvement.

Skills

Leadership

Scheduling operations

Workforce management

Healthcare operations

BPO/GBS experience

Education

Business administration

Statistics

Mathematics

Industrial engineering

Healthcare administration

Management

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact. Manager, Nursing Workforce Optimization Scheduling

–[insert hospital location]

Primary Function/General Purpose of Position

The Manager, Workforce Optimization is responsible for providing strategic and operational leadership for Resource Optimization Center (ROC) and centralized scheduling functions GBS supporting Bon Secours Mercy Health. This role oversees workforce optimization initiatives focused on maximizing resource utilization, improving operational efficiency, enhancing scheduling effectiveness, and ensuring consistent service delivery across supported operations.

The Manager partners with operational, clinical, and administrative leadership to develop and implement workforce strategies, staffing models, scheduling processes, and performance improvement initiatives that align with organizational goals. This role is accountable for operational performance, service excellence, KPI management, workforce planning, and continuous improvement across centralized scheduling services.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, including cross-training to support functions of complementary roles, subject to reasonable accommodation.

Essential Job Functions:

• Provide strategic leadership and oversight for the Resource Optimization Center (ROC) and centralized scheduling operations, ensuring efficient service delivery, operational consistency, and alignment with organizational goals. Lead and develop scheduling teams while driving productivity, quality, and service excellence.

• Lead workforce optimization strategies by overseeing staffing allocation, scheduling, capacity planning, and resource management to maximize operational efficiency. Partner with organizational leaders to support workforce forecasting, labor planning, and enterprise staffing initiatives through data-driven analysis.

• Works with nursing leadership to establish and monitor KPIs, SLAs, and operational performance metrics to evaluate productivity, service quality, and resource utilization. Analyze performance data, provide leadership reporting, and drive accountability for operational results and continuous improvement.

• Lead initiatives that improve operational efficiency through process standardization, automation, technology optimization, and workflow enhancements. Support organizational transformation efforts while promoting best practices and sustainable operational improvements.

• Partner with clinical, operational, HR, finance, and administrative leaders to support workforce planning, scheduling strategies, and operational priorities. Foster strong cross-functional relationships and communication to ensure alignment and effective service delivery across domestic and global teams.

• Ensure workforce operations comply with organizational policies, labor guidelines, and operational standards by overseeing quality assurance, audits, documentation, and reporting. Support risk management, issue resolution, and continuous improvement to maintain operational integrity and compliance.

Licensing/Certification

• Registered Nurse (RN), UKG Certified (preferred)

Education

• Bachelor’s Degree in business administration, statistics, mathematics, industrial engineering, healthcare administration, management or related field (required)
  

Work Experience

• 7+ years of relevant experience, including leadership responsibility in workforce or operational environments including experience in workforce management, staffing operations, scheduling operations, healthcare operations, BPO, GBS, or shared services environments (required)

• Experience in a healthcare environment supporting hospital operations (preferred)

• Experience with workforce planning methodologies, labor optimization strategies, and operational forecasting (preferred)

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.