Centralized Scheduling Specialist

Bon Secours; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

WFH allowance

Connectivity allowance

Wellness allowance

Role allowances

Vacation & sick leave

Hybrid/onsite/virtual model

Job summary

Bon Secours Mercy Health Global Business Services – Manila is seeking a Centralized Scheduling Specialist to support schedule development and optimization for designated departments. You will collaborate with department managers to forecast staffing needs, manage self-scheduling, and ensure schedules provide appropriate coverage and efficient operations.

The role requires 1+ year of staffing/scheduling software experience, a bachelor’s degree in a related field, and strong Microsoft Office and

Qualifications

• Bachelor’s degree in business, data management, or a related field is required.
• 1+ years of experience with staffing, workforce and scheduling software.
• Previous experience in a healthcare setting preferred.
• UKG certification preferred.

Responsibilities

• Creates and edits schedules for ROC-supported departments in the electronic scheduling system per hospital policies.
• Collaborate with department managers to prepare accurate daily, weekly, and shift schedules.
• Review, approve, or deny schedule requests (PTO, changes, preferences) per guidelines.
• Balance and publish schedules after self-scheduling periods for coverage and efficiency.
• Assigns specialty roles based on staffing guidelines and skill-mix standards.
• Determine vacancy rates by role; post incentive shifts to address gaps.
• Maintain department schedules in electronic staffing system for daily coverage.
• Prepare staffing and scheduling reports for leadership.

Skills

Microsoft Office

Written communication

Scheduling Software

Organization

Stakeholder Engagement

Problem Solving

Project Management

Education

Bachelor’s degree in business, Data Management, or Related Field

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specializedexpertisethat advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.

PrimaryFunction/GeneralPurposeofPosition

The Centralized SchedulingSpecialistsupport schedule development and optimizationfor designated departments. This role focuses on creating, balancing, andmaintainingschedules in advance to ensureappropriate coverage, skill mix, and operational efficiency. The coordinator partners closely with department managers to forecast staffing needs, manage self-scheduling, and prepare schedules that minimize last-minute staffing gaps. This role ensures timecard accuracy and application of approved pay practices and policies.

Essential Job Functions

• Creates and edits schedules for ResourceOptimizationCenter (ROC)supported departments in the electronic scheduling systemin accordance withhospital policies, procedures, and guidelines.

• Collaboratewith department managers to prepareaccuratedaily, weekly, and shift schedulesthat reflect forecasted staffing needs.

• Reviews, approves, or denies schedule requests (PTO, changes, preferences)in accordance withestablished guidelines and leadership direction, communicating outcomes to leaders asappropriate.

• Balances andpublishesschedules at the conclusion of self-scheduling periods to ensureappropriate coverageand efficiency.

• Assigns specialty rolesbased on established staffing guidelines and approved skill-mix standards.

• Determinesvacancy rates by role and department; posts incentive shiftsin accordance withministry policy to proactively addressanticipatedgaps.

• Maintainsdepartment schedules within the electronic staffing system,ensuringaccuratedaily coverageandopenshift needs torecruitadditionalpersonnel based on projected census, acuity, and budget considerations.

• Preparestaffing and scheduling reports anddistributethem to appropriate leaders as directed.

• Reviews andmaintainstimecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.

• Attend staffing meetings/trainings andparticipatein continuous improvement efforts.Providesbasic guidance on scheduling systems as needed.

Licensing/Certification

• UKG certification(preferred)

Education

• Bachelor’sdegreeinbusiness,DataManagement,orRelatedField(required)

WorkExperience

• 1+yearsexperiencewithstaffing, workforce&schedulingsoftware(required)

• Previousexperience in a healthcare setting (preferred)

Training

Not applicable to this position

Language

Not applicable to this position

Skills

Hard/Tech/ClinicalSkills:

• Computer skills to include Microsoft Office

• Excellentwrittenandverbalcommunicationskills

• Scheduling Software

• Organization

• StakeholderEngagement

• ProblemSolving

• ProjectManagement

Soft/InterpersonalSkills:

• Attention toDetail

• Adherence to policies and procedures

• CriticalThinking

• CommunicationwithalllevelsofprofessionalsTeamwork

• ConflictResolution

• ActiveListening

• RelationshipBuilding

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Nursing - Workforce - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.