Night-Shift Technical Support Specialist (Onsite)

HGS Offshore Staffing Solutions; Philippines; Remote; PHP 201,000 - 335,000; Full time

Job summary

HGS Offshore Staffing Solutions in the Philippines is seeking a Technical Support Representative to handle inbound customer calls, provide troubleshooting assistance, and deliver an excellent customer experience. The role is ideal for candidates with strong communication skills and basic technical knowledge who want to grow in IT and customer support.

You will work onsite with night shifts, resolve technical concerns (device setup, software basics), guide customers clearly, and document

Qualifications

• At least 2 year BPO experience (preferably in a voice or technical support account).
• Strong verbal communication skills.
• Basic understanding of hardware, or software troubleshooting (advantage).
• Good problem-solving skills and attention to detail.
• Willing to work onsite and in night schedules.

Responsibilities

• Answer inbound calls and assist customers with technical concerns.
• Troubleshoot basic technical issues (device setup, system navigation, account issues).
• Provide step-by-step guidance to customers in a clear and friendly manner.
• Document interactions and solutions accurately in the system.
• Maintain high customer satisfaction by delivering professional and empathetic support.

Skills

Verbal communication

Customer service

Technical troubleshooting

Job description

HGS Offshore Staffing Solutions in the Philippines is seeking a Technical Support Representative to handle inbound customer calls, provide troubleshooting assistance, and deliver an excellent customer experience. The role is ideal for candidates with strong communication skills and basic technical knowledge who want to grow in IT and customer support.

You will work onsite with night shifts, resolve technical concerns (device setup, software basics), guide customers clearly, and document