Global Tech Support: Install & Remote Help (Night Shift)

LogiScale Inc.

Angeles

On-site

PHP 335,000 - 446,000

Full time

2 days ago

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Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

20 PTO credits annually

VL and SL cash conversion

Night Differential

Annual merit increases

Job summary

LogiScale Inc. is seeking a dedicated Technical Support Representative to deliver world-class customer support for global clients. You will be the first line of contact, resolving issues via calls, emails, and remote sessions, with a proactive, documentation-driven approach.

The role requires strong English communication, knowledge of software installation and basic networking, and willingness to work rotating shifts including weekends and holidays. Onsite at SM Clark Pampanga, Philippines.

Qualifications

Proven experience in a technical support, IT help desk, or customer support role in a global environment.
Strong understanding of software installation, basic networking, and remote access tools.
Comfortable working rotating shifts, including weekends and holidays (24/7 coverage required).
Excellent English communication skills (spoken and written).
Strong documentation and organizational skills.
Ability to multitask in a fast-paced support environment.

Responsibilities

Respond to technical inquiries from global customers via phone and email.
Issue triage and escalate to HQ with proper documentation when needed.
Conduct remote desktop sessions to assist with software re-installations and troubleshooting.
Collect data related to incidents and maintain detailed case notes.
Flag urgent issues to HQ with necessary context for resolution.
Ensure smooth shift handovers and contribute to knowledge base.