Night-Shift Tech Support Specialist – BI Tool

S&P Global; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

S&P Global Market Intelligence in the Philippines is seeking an Associate, Technical Support to deliver high-level product and technical assistance to clients. You will handle inquiries via phone, email, and chat, assist with upgrades, and provide new user orientation while meeting deadlines in a collaborative environment.

The role requires excellent English communication and prior service desk or technical support experience.

Qualifications

• Excellent written and verbal English communication skills.

Responsibilities

• Provide high-level product and technical support to clients via phone, email and chat.
• Test upgrades and new releases from a client perspective.
• Provide new user orientation, education, and installation assistance; troubleshoot technical problems; respond to data/industry questions.

Skills

Excellent English

Service desk

Job description

S&P Global Market Intelligence in the Philippines is seeking an Associate, Technical Support to deliver high-level product and technical assistance to clients. You will handle inquiries via phone, email, and chat, assist with upgrades, and provide new user orientation while meeting deadlines in a collaborative environment.

The role requires excellent English communication and prior service desk or technical support experience.