Night-Shift IT Administrator for BPO & Contact Center

Asiacruit

Manila

On-site

PHP 279,000 - 446,000

Full time

10 days ago

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Job summary

Asiacruit is seeking an IT Administrator to provide hands-on technical support for an outbound calling team in Manila. The role covers workstations, network, user access, and calling systems, with an onsite night shift schedule from 10:00 PM to 9:00 AM, four days a week.

You will troubleshoot issues and maintain IT services to minimise downtime. Ideal candidates have a IT-related degree, 1–3 years in IT/help desk, and familiarity with Windows, Microsoft 365, and basic networking.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
1–3 years experience in help desk support, IT support, technical support, system administration, or similar role preferred.
Experience in a BPO, contact center, or fast-paced environment is highly preferred.
Hands-on experience supporting dialer systems, VoIP, telephony, or outbound calling platforms is an advantage.
Foundational knowledge of Windows OS, Microsoft 365, hardware, software, and basic networking.
Experience using IT service management or ticketing systems.
Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi, VPNs, and network troubleshooting.
Familiarity with user account administration, endpoint security, asset management, and access control procedures.
Strong analytical, troubleshooting, organization, and problem-solving skills.
Excellent written and verbal communication skills; professional with customers.
Ability to manage multiple priorities and work effectively in a team.

Responsibilities

Provide first-level technical support via email, chat, phone, and ticketing systems.
Respond to and resolve incidents involving computers, laptops, printers, mobile devices, applications, and peripherals.
Diagnose and troubleshoot basic hardware, software, OS, and connectivity issues.
Guide users through technical solutions in a clear, professional, and customer-focused manner.
Record, update, prioritise, and close support tickets per service level agreements.
Create, modify, disable, and maintain user accounts and access permissions.
Assist with onboarding, offboarding, and access provisioning.
Install, configure, update, and maintain workstations, laptops, printers, and IT equipment.
Monitor basic network and system alerts and escalate issues to the IT team.
Document troubleshooting steps and update knowledge base articles.