Night-Shift Customer Success & Tech Support

Reolink; Manila; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Free lunch provided during workdays

Incentives for perfect attendance

Paid training

Job summary

A leading tech company in the Philippines is seeking candidates for a customer service role to communicate with customers via various channels, providing solutions and maintaining the company’s brand image. Applicants should be college graduates with strong communication skills and the ability to work night shifts. Training will be provided to ensure success in this role, with compensation based on experience and competency.

Qualifications

• College graduate in any major; candidates with a STEM background or prior Call Center experience are preferred.
• Strong written and oral communication skills required.
• Must have a minimum typing speed of 40+ WPM.

Responsibilities

• Communicate with customers via email, chat, and phone to provide solutions.
• Handle inquiries related to product recommendations and troubleshooting.
• Maintain accurate documentation of customer interactions and solutions.

Skills

Advanced typing skills

Written and oral communication skills

Strong customer service orientation

Teamwork orientation

Education

College Graduate in any major

Call Center experience

STEM background

Job description

A leading tech company in the Philippines is seeking candidates for a customer service role to communicate with customers via various channels, providing solutions and maintaining the company’s brand image. Applicants should be college graduates with strong communication skills and the ability to work night shifts. Training will be provided to ensure success in this role, with compensation based on experience and competency.