Service Scheduling & Operations Coordinator II

Vertiv Group Corporation; Mandaluyong; On-site; PHP 391,000 - 558,000; Full time

Job summary

Vertiv Group Corporation in Metro Manila, Philippines, is seeking a detail-focused Scheduling Coordinator to support daily service coordination for field engineers. You will ensure timely dispatch, accurate job entry, and clear communication with customers to meet SLAs.

The role emphasizes data accuracy, cross-functional coordination with parts, technical teams, and sales, and compliance with ITC and company policies. A bachelor’s degree and 1–3 years in scheduling or operations are preferred.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations Management, or related field required.
• MBA or equivalent advanced degree is a plus.
• 1–3 years in scheduling, coordination, customer service, or operations support.
• Experience with scheduling or service management systems preferred.
• Strong attention to detail and data accuracy.
• Good communication skills (verbal and written).
• Comfortable handling phone and email customer interactions.
• Ability to work in a fast-paced, target-driven environment.
• Basic exposure to service operations, scheduling, or coordination roles.
• Familiarity with operational systems or service management tools.
• Awareness of process improvement practices (Lean, standard work, checklists).
• Experience supporting cross-functional coordination (parts, technical teams, customer service).

Responsibilities

• Schedule and dispatch field service engineers with priority and SLAs.
• Book service works via phone and email coordination with customers.
• Enter job details accurately into the system for execution.
• Monitor daily scheduling queues and respond to new contracts and repairs.
• Update systems in real time with confirmations, changes, and completions.
• Run daily reports to capture service requirements and actions.
• Coordinate with parts supply, technical teams, and sales as needed.
• Provide timely updates to customers on bookings and changes.
• Escalate discrepancies or issues to Senior Analysts or Supervisors.

Skills

Attention to detail

Communication skills

Phone and email handling

Fast-paced environment

Process improvement awareness

Cross-functional coordination

Service management tools

Operational systems familiarity

Education

Bachelor’s degree in Business/Engineering/Operations

MBA or equivalent advanced degree

Tools

Scheduling systems

Service management systems

Job description

Vertiv Group Corporation in Metro Manila, Philippines, is seeking a detail-focused Scheduling Coordinator to support daily service coordination for field engineers. You will ensure timely dispatch, accurate job entry, and clear communication with customers to meet SLAs.

The role emphasizes data accuracy, cross-functional coordination with parts, technical teams, and sales, and compliance with ITC and company policies. A bachelor’s degree and 1–3 years in scheduling or operations are preferred.