ASCO Service Scheduling Coordinator

Schneider Electric; Cavite City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Schneider Electric in the Philippines is seeking a Service Scheduling Coordinator to support North America Operations. You will pro-actively manage open orders for Asco accounts, coordinate with Sales Inside/Outside, Project Coordination, and USC Parts to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree, at least 6 months in a customer-facing role, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bachelor's degree in any field.
• Minimum 6 months of customer-facing experience in a BPO or Shared Services setup.
• Demonstrated ability to work well in a team and independently.
• Ability to multi-task and prioritize in a fast-paced environment.
• Willingness to work in Rosario, Cavite and night shift.

Responsibilities

• Proactively managing open orders for Asco accounts; field inquiries on logistics, order fulfillment, and policies to facilitate on-time delivery and customer satisfaction.
• Fielding inbound/outbound calls regarding backorders and RMAs; coordinate with USC Service Parts for delivery dates and communicate to customers.
• Developing and maintaining professional relationships with Service Providers, Sales Personnel, Manufacturer Representatives, Vendors and Customers to ensure contractual obligations are met.
• Understanding and applying evolving product/service payments to outside vendors and partners as defined by NAM Dispatch Fees.
• Reviewing vendor or SP invoices for accuracy and entering each invoice into Oracle iProcurement (iProcurement) under Sarbanes-Oxley compliance.
• Engaging customers not under contract with Asco to discuss Time & Material pricing, labor, travel, and shipping, and pursuing maintenance contracts where appropriate
• Maintaining high information integrity in Siebel CRM, correcting inaccurate assets or customer data and updating entitlement/warranty on UPS commissioning.

Skills

Customer-facing experience

Team player

Multitasking

Fast-paced environment

Graveyard/night shift readiness

Education

Bachelor's/College Degree

Tools

Siebel CRM

Oracle iProcurement

Job description

The Role:Service Scheduling Coordinator

In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct Asco relational accounts, i.e., Sales – Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three-phase product lines, USC Parts Department and Manufacturers Representatives.

What will you do?

• Proactively managing open orders for Asco accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and ASco order management policies, working with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed
• The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA’s and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer
• Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations
• Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fees
• Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP’s invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane-Oxley Act
• When faced with a customer who is no longer in a contractual agreement with Asco to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services
• High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement and more!

Qualifications:

• Candidate must possess a Bachelor's/College Degree, in any field
• Minimum 6 months of customer-facing experience in a BPO or Shared Services setup
• A motivated team player that also has the ability to work well individually with minimal supervision
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment
• Must be willing to work in Rosario, Cavite
• Amenable to working inGraveyard / Night shift duty

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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+9% organic growth
150 000+ employees in 100+ countries

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