Service Scheduling Coordinator

Schneider Electric; Cavite City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Global family leave

Comprehensive medical coverage

Worldwide Employee Stock Ownership

Flexible work arrangement

Job summary

A leading global energy company seeks a Service Scheduling Coordinator in Cavite City, Philippines. The role involves managing open orders, collaborating with service providers, and ensuring customer satisfaction. Qualified candidates should hold a Bachelor's degree and have at least 6 months of relevant experience. They must be adaptable to working in a graveyard shift. Benefits include global family leave and comprehensive medical coverage.

Qualifications

• Minimum 6 months of working experience in the related field is required.
• Proven ability to work independently with minimal supervision.
• Strong multitasking and prioritization skills in fast-paced environments.

Responsibilities

• Manage open orders and field inquiries from direct accounts.
• Develop and maintain working relationships with service providers.
• Process vendor invoices accurately in Oracle Database.

Skills

Customer relationship management

Order management

Multi-tasking

Technical support

Education

Bachelor's/College Degree in any field

Tools

Oracle Database (iProcurement)

Siebel CRM System

Job description

The Role: Service Scheduling Coordinator

In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct APC relational accounts, i.e., Sales – Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three-phase product lines, USC Parts Department and Manufacturers Representatives.

What will you do?

• Proactively managing open orders for APC accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and APC order management policies, working with other departments within APC to facilitate on‑time delivery and customer satisfaction, as well as other duties as needed
• The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA’s and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer
• Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed‑upon contractual obligations
• Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fee’s
• Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP’s invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane‑Oxley Act
• When faced with a customer who is no longer in a contractual agreement with APC to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services
• High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement and more!

Who would be successful?

• Candidate must possess a Bachelor's/College Degree, in any field
• Minimum 6 months of working experience in the related field is required for this position
• A motivated team player that also has the ability to work well individually with minimal supervision
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment
• Must be willing to work in Rosario, Cavite
• Amenable to working in Graveyard / Night shift duty

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.