Service Scheduling & Operations Coordinator

Vertiv; Mandaluyong; On-site; PHP 420,000 - 660,000; Full time

Job summary

Vertiv in the Philippines seeks a Scheduling Coordinator to support daily service coordination, ensuring timely dispatch of field engineers and accurate job entry. You will work with regional ops, customers, and internal teams to meet SLAs and maintain data integrity.

Responsibilities span scheduling, documentation, billing handoffs, and proactive communication with customers. A strong eye for detail and collaboration are essential to success in a fast-paced, global infrastructure environment.

Qualifications

• Bachelor's degree required in business, engineering, operations management, or related field.
• MBA or equivalent advanced degree is a plus.
• 1–3 years relevant experience in scheduling, coordination, customer service, or operations support.
• Experience working with scheduling or service management systems preferred.
• Strong attention to detail and data accuracy.
• Good communication skills (verbal and written).
• Comfortable handling phone and email customer interactions.
• Ability to work in a fast-paced, target-driven environment.
• Basic exposure to service operations, scheduling, or coordination roles.
• Familiarity with operational systems or service management tools.
• Awareness of process improvement practices (Lean, standard work, checklists).

Responsibilities

• Scheduling & Service Coordination: schedule and dispatch field engineers based on priority, availability, and SLAs.
• Book service works through phone and email coordination with customers.
• Ensure accurate and complete entry of job details into the system for engineering execution.
• Monitor daily scheduling queues and respond to new maintenance contracts and service repair requests.
• Update systems in real time to reflect appointment confirmations, changes, and completions.
• Operational Execution & Accuracy: run and review daily reports to capture new service requirements and ensure proper scheduling actions.
• Ensure all service documentation and job descriptions are complete and accurate.
• Review engineers’ service reports to ensure all PO line items are completed and charges align before moving orders to “Awaiting Billing.”
• Verify completeness of service details prior to handoff to billing to prevent delays or rework.
• Maintain high attention to detail to prevent scheduling conflicts, billing discrepancies, or data inaccuracies.
• Escalate discrepancies, documentation gaps, or operational issues to Senior Analysts or Supervisors in a timely manner.
• Customer & Internal Coordination: act as first-level point of contact for scheduling-related enquiries.
• Coordinate with parts supply, technical teams, and sales when required to ensure readiness for service delivery.
• Provide timely updates to customers regarding booking confirmations and changes.
• Always maintain professional and service-oriented communication.
• Compliance & Process Adherence: perform all activities in compliance with ITC regulations and company policies.
• Follow established scheduling processes and standard operating procedures.
• Support transition activities by actively participating in knowledge transfer sessions and applying learnings in daily operations.

Skills

Scheduling coordination

Data accuracy

Communication skills

Cross-functional coordination

Attention to detail

Lean/process improvement

Fast-paced environment

Service operations knowledge

Education

Bachelor's degree in Business, Engineering, Operations Management, or related field

MBA or equivalent advanced degree

Tools

Scheduling/Service management systems

Job description

Vertiv in the Philippines seeks a Scheduling Coordinator to support daily service coordination, ensuring timely dispatch of field engineers and accurate job entry. You will work with regional ops, customers, and internal teams to meet SLAs and maintain data integrity.

Responsibilities span scheduling, documentation, billing handoffs, and proactive communication with customers. A strong eye for detail and collaboration are essential to success in a fast-paced, global infrastructure environment.