Night-Shift QA Specialist: Quality & Process Improvement

iOPEX Tech; Taguig; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

HMO coverage for health

Leave credits (with conversion options

Two guaranteed rest days every week

Weekly learning sessions

Annual salary increases

Job summary

iOPEX Technologies is hiring a QA Specialist to join a fast-paced team in Bonifacio Global City, Taguig. The role focuses on improving quality systems through internal audits, process improvements, and collaboration with partners to collect feedback.

Responsibilities include acting as the QA queries contact, ensuring client audit compliance, and preparing reports with quality improvement insights. Night-shift schedules are required in a predominantly night shift setup.

Qualifications

• Minimum 1 year of experience as Quality Specialist in a BPO setup.

Responsibilities

• Serve as point of contact for all QA related queries.
• Confirm and manage compliance with client auditing processes.
• Prepare reports, interact with Operations and support groups regarding quality improvement.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends.

Skills

QA

Auditing

Process improvement

BPO experience

Job description

iOPEX Technologies is hiring a QA Specialist to join a fast-paced team in Bonifacio Global City, Taguig. The role focuses on improving quality systems through internal audits, process improvements, and collaboration with partners to collect feedback.

Responsibilities include acting as the QA queries contact, ensuring client audit compliance, and preparing reports with quality improvement insights. Night-shift schedules are required in a predominantly night shift setup.