Quality Auditor - Night Shift & Process Improvement

IQVIA Argentina; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

IQVIA in Taguig is seeking a Quality Assurance Auditor to review daily work, audits for accuracy, and ensure compliance with client standards. The role involves coaching, creating action plans, and coordinating with Service Delivery teams to improve quality metrics.

Ideal candidates have 1–2 years in QA within pharmaceutical/technical fields, willingness to work night shifts, and are amenable to working at McKinley, Taguig.

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 1-2 years Quality Assurance experience in pharmaceutical, technical, or related area.
• Will ing to work in night shift.
• Amenable to work in McKinley Taguig.

Responsibilities

• Audit quality and provide feedback to Service Delivery Team.
• Prepare QA daily, weekly and monthly reports and interact with operations and support groups regarding quality improvements.
• Ensure adherence to client standards and develop action plans/process improvements when necessary.
• Organize process documents and keep them up to date.
• Perform regular and special audits as requested by Client Teams to suit their needs.
• Assist Service Delivery teams on investigating client escalations and resolve issues.
• Evaluate and discuss problems relating to accuracy scores, quality, efficiency, non-conformance and other major discrepancies with operations and support counterparts.
• Conduct coaching, QA talks and qualify new hires for process certification.
• Support QA initiatives/projects for quality, process improvements.

Skills

Quality Assurance

Auditing

Data analysis

Report writing

Education

Bachelor's Degree Or equivalent work experience Pref

Tools

Sprout

PSA

Team Utilization Tracker

Job description

IQVIA in Taguig is seeking a Quality Assurance Auditor to review daily work, audits for accuracy, and ensure compliance with client standards. The role involves coaching, creating action plans, and coordinating with Service Delivery teams to improve quality metrics.

Ideal candidates have 1–2 years in QA within pharmaceutical/technical fields, willingness to work night shifts, and are amenable to working at McKinley, Taguig.