QA Operations Lead — BPO (Night Shift Onsite)

iOPEX Tech; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

HMO coverage

Leave credits

Night differential pay

Annual reviews

Two rest days

Office in BGC

Job summary

iOPEX Technologies is seeking a Quality Assurance Team Lead/Supervisor to drive QA strategy, mentor engineers, and lead audits ensuring top-tier product quality. You will collaborate with cross-functional teams, implement improvements, and manage QA documentation and metrics.

The role emphasizes leadership, process improvement, and regulatory compliance, with night-shift scheduling at the Bonifacio Global City office.

Qualifications

• At least 1–2 years of experience as Quality Assurance Team Lead in a BPO setup.
• Excellent communication and presentation skills.
• Knowledgeable in performance data management and analysis.
• Six Sigma experience/certification is preferred.
• Data analytics and root-cause analysis expertise.
• Exceptional leadership and mentoring abilities.
• Willing to work predominantly night shifts at Bonifacio Global City, Taguig City.

Responsibilities

• Develop and implement QA strategies and processes.
• Manage and mentor a team of QA engineers.
• Conduct regular audits and create detailed reports.
• Work closely with cross-functional teams to identify and resolve quality issues.
• Ensure that products meet high standards of quality and reliability.
• Continuously improve QA processes and methodologies.
• Provide feedback to the development team.
• Create and maintain QA documentation.
• Conduct performance reviews and career development support.
• Stay up-to-date with industry trends and best practices.
• Coordinate with external vendors and partners as needed.
• Manage QA resources and budgets.
• Develop and execute test plans and test cases.
• Ensure compliance with regulatory requirements.
• Identify and mitigate risks related to product quality.
• Lead root cause analysis and corrective action processes.
• Monitor and report on key QA metrics.
• Facilitate training and knowledge sharing within the QA team.
• Support the implementation of automated testing tools and frameworks.
• Collaborate with product management to define quality goals and objectives.

Skills

QA Team Lead experience

Communication skills

Performance data analysis

Six Sigma

Data analytics

Leadership skills

Mentoring

Night shift

Job description

iOPEX Technologies is seeking a Quality Assurance Team Lead/Supervisor to drive QA strategy, mentor engineers, and lead audits ensuring top-tier product quality. You will collaborate with cross-functional teams, implement improvements, and manage QA documentation and metrics.

The role emphasizes leadership, process improvement, and regulatory compliance, with night-shift scheduling at the Bonifacio Global City office.