Night-Shift Patient Scheduling & Care Specialist

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Medical Plan (HMO) from Day 1 of work

Retirement Plan

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Job summary

Optum, a UnitedHealth Group Company, is seeking a Patient Scheduling Advocate in Alabang to assist patients with scheduling and managing appointments for physicians and imaging services. You will be the primary contact for inquiries, ensuring accurate coordination and an excellent patient experience within a healthcare BPO environment.

The role requires 6 months of BPO experience, strong English communication, and a willingness to work night shifts onsite in Alabang.

Qualifications

• Medical allied course graduate or undergraduate.
• At least 6 months of BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work night shifts and onsite in Alabang.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram.
• Handle inbound and outbound patient calls professionally and empathetically.
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups.
• Send messages to healthcare providers on behalf of patients as requested.
• Verify patient demographics and appointment information accurately.
• Document all interactions clearly in scheduling or healthcare systems.
• Ensure compliance with HIPAA guidelines and company policies.
• Meet defined productivity, quality, and customer satisfaction metrics.

Skills

English communication

Patient-focused

Multi-system navigation

Night shifts

Education

Medical allied course graduate or undergraduate

Job description

Optum, a UnitedHealth Group Company, is seeking a Patient Scheduling Advocate in Alabang to assist patients with scheduling and managing appointments for physicians and imaging services. You will be the primary contact for inquiries, ensuring accurate coordination and an excellent patient experience within a healthcare BPO environment.

The role requires 6 months of BPO experience, strong English communication, and a willingness to work night shifts onsite in Alabang.