Patient Scheduling Advocate - Medical Allied Course

Optum, a UnitedHealth Group Company; Muntinlupa; Sur place; PHP 335 000 - 513 000; Plein temps

Avantages offerts par ce poste

Market Competitive Pay Levels

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Tuition Reimbursement

Employee Assistance Program (EAP)

Résumé du poste

Optum, a UnitedHealth Group Company, seeks a Patient Scheduling Advocate in the Philippines to schedule and manage appointments for physicians and imaging services. You will be the primary contact for patient inquiries, ensuring accurate coordination and a high-quality patient experience within a healthcare BPO setting.

Responsibilities include handling calls, verifying details, coordinating with providers, and maintaining system documentation.

Qualifications

• 6 months or more experience in BPO/customer service.
• Strong verbal English communication skills.
• Ability to handle sensitive patient information with care.
• Willing to work night shifts and onsite in Alabang.
• Basic computer skills and multi-system navigation.

Responsabilités

• Schedule, reschedule, and cancel patient appointments for physicians and imaging services.
• Handle inbound and outbound patient calls professionally and empathetically.
• Assist patients with general inquiries, appointment details, prep instructions, and follow-up.
• Send messages to healthcare providers on behalf of patients as requested.
• Verify patient demographics and appointment information accurately.
• Document all interactions clearly in scheduling or healthcare systems.
• Ensure compliance with HIPAA guidelines and company policies.
• Meet defined productivity, quality, and customer satisfaction metrics.

Connaissances

BPO experience

English communication

Customer focus

Formation

Medical allied course graduate or undergraduate

Description du poste

Job Description

The Patient Scheduling Advocate is responsible for assisting patients with scheduling and managing appointments for physicians and medical imaging services. This role serves as a primary point of contact for patient inquiries and concerns, ensuring accurate appointment coordination and excellent patient experience within a healthcare BPO environment.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram, and other diagnostic services
• Handle inbound and outbound patient calls professionally and empathetically
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-up
• Send messages to healthcare providers on behalf of patients as requested
• Verify patient demographics and appointment information accurately
• Document all interactions clearly in scheduling or healthcare systems
• Ensure compliance with HIPAA guidelines and company policies
• Meet defined productivity, quality, and customer satisfaction metrics

Qualifications

• Medical allied course graduate or undergraduate (required)
• At least 6 months of BPO experience
• Strong verbal communication skills in English
• Customer-focused mindset with the ability to handle sensitive patient concerns
• Basic computer skills and ability to navigate multiple systemsShould be willing to work night shifts and onsite in Alabang

Preferred Skills

• Experience with US healthcare accounts
• Familiarity with healthcare scheduling or EHR systems
• Strong attention to detail and organizational skills
• Ability to work in shifting schedules, including holidays or weekends
  

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.