Patient Navigator — Behavioral Health Admin (Onsite, Night Shifts)

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Sign-On Bonus up to 25K

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

Mandatory Benefits

Job summary

Optum Behavioral Care seeks a Patient Navigator to serve established patients seeking behavioral health services. You will manage inquiries, referrals, and scheduling, acting as a subject matter expert for providers and programs.

The role requires night shifts and on-site presence in Alabang, with a focus on compassionate, patient-centered service. Ideal candidates will have a medical allied qualification and at least 12 months in healthcare BPO, with excellent English communication and a

Qualifications

• Medical allied course graduate (Nursing, Psychology, Medical Technology).
• At least 12 months of Healthcare BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work night shifts and onsite in Alabang.

Responsibilities

• Handle inbound inquiries and referrals via phone, web forms, or fax.
• Coordinate appointment scheduling, rescheduling, cancellations, and med refills.
• Serve as a subject matter expert for OBC providers, programs, and service lines.
• Provide a timely, compassionate, and positive patient experience.

Skills

Healthcare BPO experience

English communication

Night shift

Onsite in Alabang

Customer service ethos

Basic computer skills

Education

Medical allied course graduate

Job description

Optum Behavioral Care seeks a Patient Navigator to serve established patients seeking behavioral health services. You will manage inquiries, referrals, and scheduling, acting as a subject matter expert for providers and programs.

The role requires night shifts and on-site presence in Alabang, with a focus on compassionate, patient-centered service. Ideal candidates will have a medical allied qualification and at least 12 months in healthcare BPO, with excellent English communication and a