Night-Shift Patient Care Coordinator | Insurance & Billing

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Market competitive pay

Retirement plan

Medical plan (HMO) from Day 1

Dental, Medical, and Optical reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Job summary

Optum, a UnitedHealth Group Company, is seeking a detail-oriented Patient Care Coordinator in Alabang to support patients through the financial clearance process before services. You will verify insurance, obtain authorizations, calculate patient responsibilities, and guide them through payment options while coordinating with providers.

This onsite night-shift role requires healthcare experience, familiarity with EMR systems, and strong communication to ensure accurate data and compliant

Qualifications

• Minimum high school or senior high school graduate.
• At least 1 year of experience in healthcare RCM or healthcare customer service, insurance verification/authorization, patient registration, or medical billing/collections.
• Familiarity with EMR systems and payer processes is a plus.

Responsibilities

• Verify patient insurance eligibility, benefits, and coverage information.
• Obtain and validate required authorizations, referrals, and pre-certifications.
• Review medical necessity requirements and process applicable documentation when needed.
• Calculate and communicate estimated patient financial responsibility and out-of-pocket costs.
• Contact patients to verify demographics, insurance, and financial information.
• Educate patients regarding insurance benefits, billing processes, payment options, and financial assistance programs.
• Collect payments and assist patients with payment arrangements when appropriate.
• Complete MSP requirements and related documentation.
• Maintain accurate patient records in accordance with standards.
• Follow healthcare compliance, privacy regulations, and data security protocols.
• Escalate accounts that do not meet financial clearance requirements.
• Deliver exceptional customer service while addressing patient inquiries and concerns.

Skills

Healthcare customer service

Insurance verification

Financial counseling

Patient access

Education

High school diploma or equivalent

Tools

Epic

Cerner

Job description

Optum, a UnitedHealth Group Company, is seeking a detail-oriented Patient Care Coordinator in Alabang to support patients through the financial clearance process before services. You will verify insurance, obtain authorizations, calculate patient responsibilities, and guide them through payment options while coordinating with providers.

This onsite night-shift role requires healthcare experience, familiarity with EMR systems, and strong communication to ensure accurate data and compliant