Healthcare Scheduling Pro — Night Shift Advocate

Optum, a UnitedHealth Group Company; Muntinlupa; Vor Ort; PHP 223.000 - 446.000; Vollzeit

Benefits dieser Stelle

Market competitive pay levels

Retirement plan

Medical plan (HMO) from day 1 of work

Dental, medical, and optical reimburse

Zusammenfassung

Optum in the Philippines is hiring a Patient Scheduling Advocate to assist patients with coordinating appointments for physicians and medical imaging services. You will be the primary contact for inquiries, ensuring accurate scheduling and a positive patient experience in a healthcare BPO setting.

Responsibilities include handling calls, updating demographics, communicating with providers, and maintaining HIPAA compliance while meeting productivity and quality metrics.

Qualifikationen

• Medical allied course graduate or undergraduate (required).
• At least 6 months of BPO experience.
• Strong verbal communication skills in English.
• Customer-focused mindset with the ability to handle sensitive patient concerns.
• Basic computer skills and ability to navigate multiple systems.
• Willing to work night shifts and onsite in Alabang.

Aufgaben

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram.
• Handle inbound and outbound patient calls professionally and empathetically.
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups.
• Send messages to healthcare providers on behalf of patients.
• Verify patient demographics and appointment information accurately.
• Document all interactions clearly in scheduling or healthcare systems.
• Ensure compliance with HIPAA guidelines and company policies.
• Meet defined productivity, quality, and customer satisfaction metrics.

Kenntnisse

Verbal communication

Customer focus

Multi-system navigation

Ausbildung

Medical allied course graduate or undergraduate

Tools

EHR systems

Jobbeschreibung

Optum in the Philippines is hiring a Patient Scheduling Advocate to assist patients with coordinating appointments for physicians and medical imaging services. You will be the primary contact for inquiries, ensuring accurate scheduling and a positive patient experience in a healthcare BPO setting.

Responsibilities include handling calls, updating demographics, communicating with providers, and maintaining HIPAA compliance while meeting productivity and quality metrics.