Night-Shift OTC Order Entry Specialist

Xerox Philippines; Cebu City; Hybrid; PHP 260,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Xerox Philippines is seeking an Order-to-Cash Order Entry Specialist to support accurate processing of customer transactions, credit applications, and related activities, acting as a bridge between Sales, Credit, Underwriting, and Customer Support.

The role emphasizes data accuracy, SLA adherence, and efficient workflow management while providing internal customer support and maintaining documentation across multiple systems. Hybrid work arrangement with on-site during initial period.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Management, Information Systems, or a related field.

Responsibilities

• Process customer transactions, credit applications, and account-related activities accurately within established service levels.
• Review submitted documentation for completeness and route requests to the appropriate teams for processing.
• Manage workflow queues and monitor transactions throughout the approval and fulfillment process.
• Serve as a point of contact for internal stakeholders regarding transaction status, requirements, and processing updates.
• Respond to customer and sales inquiries through email and other communication channels.
• Maintain accurate records and documentation within multiple systems and databases.
• Perform high-volume data entry activities while ensuring accuracy and compliance with operational guidelines.
• Escalate issues, exceptions, and incomplete requests to the appropriate stakeholders for resolution.
• Support shared mailbox management and timely response to inquiries.
• Coordinate with Credit, Underwriting, Sales, and Customer Support teams to ensure seamless transaction processing.
• Assist with reporting, tracking, and audit-related activities as needed.
• Identify opportunities for process improvements and support operational excellence initiatives.

Skills

Data entry

Administrative support

Customer service

Banking operations

Credit operations

CRM systems

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, Information Systems, or related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

CRM systems

Workflow management tools

Job description

Xerox Philippines is seeking an Order-to-Cash Order Entry Specialist to support accurate processing of customer transactions, credit applications, and related activities, acting as a bridge between Sales, Credit, Underwriting, and Customer Support.

The role emphasizes data accuracy, SLA adherence, and efficient workflow management while providing internal customer support and maintaining documentation across multiple systems. Hybrid work arrangement with on-site during initial period.