Order-to-Cash Order Entry Specialist

Xerox; Cebu City; Hybrid; PHP 391,000 - 614,000; Full time

Job summary

Xerox Holdings Corporation in Cebu City, Philippines, is seeking an Order-to-Cash Order Entry Specialist to support data entry, credit applications, and transaction processing. You will work with Sales, Credit, Underwriting, and Customer Support to ensure accuracy and timely processing in a hybrid setup with onsite work during the initial six months.

Requirements include a Bachelor's degree in business-related fields and 1–2 years in data entry or related roles, strong English communication, and

Qualifications

• 1–2 years of experience in Data Entry or related roles.
• Bachelor's degree in a business-related field.
• Strong attention to detail and accuracy.
• Excellent verbal and written English communication.

Responsibilities

• Process customer transactions, credit applications, and account-related activities accurately within service levels.
• Review submitted documentation for completeness and route requests to appropriate teams.
• Manage workflow queues and monitor transactions through approval and fulfillment.
• Serve as a contact for internal stakeholders regarding transaction status and processing updates.
• Respond to customer and sales inquiries through email and other channels.
• Maintain records and documentation within multiple systems and databases.
• Perform high-volume data entry activities with accuracy and compliance.

Skills

Data Entry

Attention to detail

English communication

Multisystem experience

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, Information Systems, or a related field

Tools

Excel

Outlook

Word

CRM systems

Job description

Job Description:

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com

Overview:
The Order-to-Cash Order Entry Specialist is responsible for supporting Order-to-Cash operations through the accurate processing of customer transactions, credit application requests, and order-related activities. This role serves as a critical link between Sales, Credit, Underwriting, and Customer Support teams by ensuring timely and accurate data entry, workflow management, and transaction processing. The successful candidate will help maintain operational efficiency, provide exceptional internal customer support, and ensure compliance with established service-level agreements and business procedures.

Why Join This Team:

• Be part of a high-performing Order-to-Cash organization supporting critical business operations.
• Gain exposure to credit operations, customer onboarding, workflow management, and transaction processing.
• Collaborate with Sales, Credit, Underwriting, and Customer Service teams across the organization.
• Develop expertise in Order-to-Cash processes, operational systems, and customer support functions.
• Contribute to initiatives that improve operational efficiency, service delivery, and customer experience.

What You Will Do:

• Process customer transactions, credit application requests, and account-related activities accurately and within established service levels.
• Review submitted documentation for completeness and route requests to the appropriate teams for processing.
• Manage workflow queues and monitor transactions throughout the approval and fulfillment process.
• Serve as a point of contact for internal stakeholders regarding transaction status, requirements, and processing updates.
• Respond to customer and sales inquiries through email and other communication channels.
• Maintain accurate records and documentation within multiple systems and databases.
• Perform high-volume data entry activities while ensuring accuracy and compliance with operational guidelines.
• Escalate issues, exceptions, and incomplete requests to the appropriate stakeholders for resolution.
• Support shared mailbox management and timely response to inquiries.
• Coordinate with Credit, Underwriting, Sales, and Customer Support teams to ensure seamless transaction processing.
• Assist with reporting, tracking, and audit-related activities as needed.
• Identify opportunities for process improvements and support operational excellence initiatives.

What You Need to Succeed:

• Bachelors degree in Business Administration, Finance, Accounting, Management, Information Systems, or a related field.
• At least 1–2 years of experience in Data Entry, Administrative Support, Customer Service, Banking Operations, Credit Operations, or a related field.
• Strong attention to detail with a high degree of accuracy in data entry and transaction processing.
• Excellent verbal and written English communication skills.
• Experience working with multiple systems, databases, and workflow management tools.
• Strong organizational and time management skills.
• Ability to prioritize work and manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience supporting Order-to-Cash, Credit Operations, Banking Operations, or Administrative Processing functions is preferred.
• Familiarity with CRM systems, credit application platforms, or workflow management tools is an advantage.
• Strong problem-solving skills and customer-focused mindset.
• Ability to work independently while collaborating effectively with cross-functional teams.

How We Set You Up for Success:

• Comprehensive onboarding & training on Order-to-Cash processes, systems, and operational procedures.
• Exposure to credit operations, customer onboarding, workflow management and transaction processing functions.
• Continuous learning & career development opportunities within Order-to-Cash, Finance Operations, and Customer Support functions.

Work Arrangement: Hybrid (onsite during the first six months)
Shift: 3rd Shift / Night Shift

General Information

City Cebu, Cebu City

State/Province Central Visayas (Region VII)

Country Philippines

Date Thursday, October 22, 2026

Working time Full-time

Ref# 20041734

Job Level Individual Contributor

Job Type Experienced

Seniority Level Associate