O2C & Billing Specialist — Night Shift, Hybrid

Xerox Philippines; Lapu-Lapu; Hybrid; PHP 2,293,000 - 2,998,000; Full time

Job summary

Xerox Philippines is seeking a Sales Operations Specialist to support post-sales activities, billing, and accounts receivable for Canadian customers. You will collaborate with Sales, Finance, and Operations to ensure accurate invoicing, timely payments, and excellent customer service.

The role requires ERP experience, strong Excel skills, and English communication proficiency, with a willingness to work graveyard shifts and undergo onsite training.

Qualifications

• 2–3 years of experience in Finance Operations, Order-to-Cash, Accounts Receivable, Billing, Collections, Sales Support, or Customer Service.
• Knowledge of Order-to-Cash processes including invoicing, billing, credits, rebills, collections, and payment resolution.
• Experience using ERP systems and business applications.
• Strong Microsoft Excel skills and proficiency in Office applications.
• Excellent verbal and written English communication skills.
• Strong customer service orientation with effective stakeholder management.
• Analytical, problem-solving, and organizational abilities.
• Attention to detail with ability to manage multiple priorities in a fast-paced environment.
• Familiarity with supporting Canadian customers is an advantage.
• Graveyard shift willingness and onsite training requirement.

Responsibilities

• Support post-sales activities including order management, billing support, and customer issue resolution.
• Monitor and follow up on open orders with status, backorders, and shipment updates.
• Manage order modifications, corrections, cancellations, credits, rebills, and manual invoices.
• Coordinate with Accounting to ensure complete and timely billing documentation.
• Research and resolve billing, invoicing, and payment-related issues.
• Manage accounts receivable activities and assist in collections.
• Investigate payment delays and liaise with customers and internal teams.
• Resolve vendor invoice discrepancies and support related reconciliation.
• Manage shared mailboxes and respond to inquiries from customers and stakeholders.
• Upload and maintain tracking information, serial numbers, and supporting order docs.
• Collaborate with Sales, Accounting, Vendors, and Operations for seamless support.
• Maintain records and transaction details within company systems.
• Identify process improvements and support continuous improvement initiatives.

Job description

Xerox Philippines is seeking a Sales Operations Specialist to support post-sales activities, billing, and accounts receivable for Canadian customers. You will collaborate with Sales, Finance, and Operations to ensure accurate invoicing, timely payments, and excellent customer service.

The role requires ERP experience, strong Excel skills, and English communication proficiency, with a willingness to work graveyard shifts and undergo onsite training.