Ecommerce Support Specialist - Hybrid Night Shift

Xerox Philippines; Lapu-Lapu; Hybrid; PHP 1,570,000 - 2,513,000; Full time

Job summary

Xerox Holdings Corporation in the Philippines is seeking an experienced eCommerce Customer Service Representative to deliver exceptional support via phone and email. You will manage account setup, order processing, product inquiries, and onboarding, coordinating with IT, Operations, and Account Management to ensure a seamless customer experience.

The role offers a hybrid work arrangement with a North America night shift, enabling exposure to leading eCommerce platforms and ERP systems while

Qualifications

• Bachelor's degree in Business, IT, Communications or related field.
• 4+ years in customer service, customer support, or client-facing role.
• Excellent verbal and written English communication.
• Strong phone etiquette and customer relationship management skills.
• Ability to work independently and with cross-functional teams.
• Detail-oriented and process-driven.
• Proficiency with MS Office applications (Word, Excel, Outlook, PowerPoint, Teams).
• Experience with Adobe Commerce/Magento, SAP or similar platforms preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist with account setup, registration, and maintenance.
• Provide product information, order placement, and status updates.
• Guide website navigation and eCommerce processes.
• Register and approve new customer accounts per procedures.
• Train customers and internal users on eCommerce platforms.
• Coordinate issue resolution with IT, Operations, and other teams.
• Escalate technical issues and support break/fix processes.
• Maintain records of interactions and transactions.
• Collaborate to improve customer experience and efficiency.

Skills

English communication

Phone etiquette

CRM skills

Multitasking

Independent work

Education

Bachelor's degree in Business/IT/Communications

Tools

Microsoft Office

Adobe Commerce/Magento

Adobe Workfront

SAP

Job description

Xerox Holdings Corporation in the Philippines is seeking an experienced eCommerce Customer Service Representative to deliver exceptional support via phone and email. You will manage account setup, order processing, product inquiries, and onboarding, coordinating with IT, Operations, and Account Management to ensure a seamless customer experience.

The role offers a hybrid work arrangement with a North America night shift, enabling exposure to leading eCommerce platforms and ERP systems while