Hybrid Order-to-Cash Specialist: Data Entry & Ops

Xerox Corporation; Cebu City; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Hybrid work arrangement

Night shift

Job summary

Xerox Corporation in Cebu City is seeking an Order-to-Cash Order Entry Specialist to support data entry, credit applications, and order-related activities across Sales, Credit, and Customer Support. You will maintain accurate records, manage workflow queues, and respond to inquiries in a fast-paced environment.

The role requires a Bachelor's degree and 1–2 years' experience in data entry or related fields, strong English communication, and proficiency with MS Office and CRM systems.

Qualifications

• Bachelor's degree or higher in business, finance, or related field.
• 1–2 years of experience in data entry, admin support, or customer service.
• Strong attention to detail and accuracy in data entry and processing.
• Excellent written and spoken English communication skills.

Responsibilities

• Process customer transactions, credit applications, and account activities accurately within SLAs.
• Review submitted documentation for completeness and route to appropriate teams.
• Manage workflow queues and monitor transactions through approval and fulfillment.
• Serve as contact for internal stakeholders regarding status and requirements.
• Respond to customer and sales inquiries via email and other channels.
• Maintain records in multiple systems and databases with accuracy.
• Perform high-volume data entry while adhering to guidelines.
• Escalate issues to appropriate stakeholders for resolution.
• Support shared mailbox management and timely inquiries.
• Coordinate with Credit, Underwriting, Sales, and Customer Support for seamless processing.
• Assist with reporting, tracking, and audit-related activities as needed.
• Identify opportunities for process improvements and operational excellence.

Skills

Data entry

Administrative support

Customer service

Attention to detail

MS Office

English communication

Education

Bachelor's degree in Business Administration, Finance, Accounting, Management, Information Systems, or related field

Tools

CRM systems

Excel

Data management systems

Job description

Xerox Corporation in Cebu City is seeking an Order-to-Cash Order Entry Specialist to support data entry, credit applications, and order-related activities across Sales, Credit, and Customer Support. You will maintain accurate records, manage workflow queues, and respond to inquiries in a fast-paced environment.

The role requires a Bachelor's degree and 1–2 years' experience in data entry or related fields, strong English communication, and proficiency with MS Office and CRM systems.