Night-Shift Operations Leader - Onsite & Bonus

Connext; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Night shift

Onsite support

Quarterly performance bonus

Job summary

Connext is seeking an Associate Operations Manager to work closely with senior leadership to ensure the efficient and effective delivery of services to clients. You will oversee day-to-day operations, manage staff, drive process improvements, and support client satisfaction across multiple sites.

This role requires strong English communication, team leadership, and a data-driven approach to decision making.

Qualifications

• Fluent in English, written and spoken.
• Experience leading a team and managing day-to-day operations.
• Able to analyze data to identify gaps and drive improvements.
• Proficient in MS Excel, Word, and Outlook for reporting.

Responsibilities

• Lead by example and support teams to meet targets in quality, productivity, and client satisfaction.
• Co-manage daily operations with the client, including attendance tracking and coaching.
• Hold regular team meetings and 1:1 sessions to align goals and boost engagement.
• Join client meetings to track and resolve open items.
• Analyze performance data to identify gaps and recommend improvements.
• Collaborate with leadership and clients on staffing plans and tools.
• Track KPIs, prepare reports, and provide insights for decision making.
• Support recruitment, onboarding, and training for fully staffed teams.
• Oversee QA activities and ensure compliance with policies.
• Lead or contribute to special projects with measurable outcomes.

Skills

English communication

Team leadership

Problem solving under pressure

Data-driven decisions

Multi-tasking

Time management

Collaboration

Open to learning

Tools

Microsoft Excel

Word

Outlook

Job description

Connext is seeking an Associate Operations Manager to work closely with senior leadership to ensure the efficient and effective delivery of services to clients. You will oversee day-to-day operations, manage staff, drive process improvements, and support client satisfaction across multiple sites.

This role requires strong English communication, team leadership, and a data-driven approach to decision making.