Night-Shift Customer Support Specialist: Resolve & Delight

Connext Global Solutions Inc; Philippines; Remote; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO Insurance

Great company culture

Job summary

Connext is seeking a Customer Support Specialist to engage with customers via voice, email, and other channels for a US-based client. Earn bonuses like night differential and attendance rewards while enjoying life insurance and HMO coverage in a supportive culture.

You will handle inquiries, provide accurate information, and work with cross-functional teams to ensure high-quality service and effective issue resolution across channels.

Qualifications

• Minimum 2 years of customer service or technical support experience.
• Clear and coherent written and verbal communication.
• Strong organizational skills with ability to work independently and meet deadlines.

Responsibilities

• Handle inquiries via phone, email, and other channels.
• Provide professional and efficient customer service.
• Resolve complex customer issues and complaints.
• Troubleshoot and investigate customer concerns.
• Follow procedures and escalate when needed.
• Provide accurate product and service information.
• Maintain detailed customer interaction records.
• Collaborate with technical, sales, and operations teams.
• Collect and communicate customer feedback.

Skills

Customer service

Technical support

Communication skills

Multi-tasking

Education

High school or bachelor’s degree in business, communications, or related field

Job description

Connext is seeking a Customer Support Specialist to engage with customers via voice, email, and other channels for a US-based client. Earn bonuses like night differential and attendance rewards while enjoying life insurance and HMO coverage in a supportive culture.

You will handle inquiries, provide accurate information, and work with cross-functional teams to ensure high-quality service and effective issue resolution across channels.