Associate Operations Manager: Lead Teams & Process Excellence

Connext; Davao City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus

Life insurance

HMO coverage

Good culture

Merit increase

Mid-year bonus

Promotion path

Job summary

Connext in Davao is seeking an Associate Operations Manager to join our growing BPO team. You will work with the senior management to ensure efficient delivery of services to our clients, oversee day-to-day operations, manage staff, and implement process improvements.

This role emphasizes coaching, staffing, performance optimization, and continuous improvement to sustain high-quality client outcomes in a dynamic environment.

Qualifications

• At least one year of experience in people management or leadership role in ANY INDUSTRY.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether they are individuals or representatives from another company (Business- to-business or business-to-consumer setting).
• Must have stable employment history.

Responsibilities

• Co-manages (with client) employees in assigned account or cluster. focusing on time, attendance, and task performance.
• Ensures the optimization of team efforts to deliver client satisfaction on a consistent basis.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
• Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Develops and builds a culture of continuous performance improvement

Skills

People management

Team leadership

Customer interaction

Staff training

Job description

Connext in Davao is seeking an Associate Operations Manager to join our growing BPO team. You will work with the senior management to ensure efficient delivery of services to our clients, oversee day-to-day operations, manage staff, and implement process improvements.

This role emphasizes coaching, staffing, performance optimization, and continuous improvement to sustain high-quality client outcomes in a dynamic environment.