Associate Operations Manager

Connext; Cebu City; Presencial; PHP 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Night shift

Onsite support

Quarterly performance bonus

Resumo da oferta

Connext is seeking an Associate Operations Manager to work closely with senior leadership to ensure the efficient and effective delivery of services to clients. You will oversee day-to-day operations, manage staff, drive process improvements, and support client satisfaction across multiple sites.

This role requires strong English communication, team leadership, and a data-driven approach to decision making.

Qualificações

• Fluent in English, written and spoken.
• Experience leading a team and managing day-to-day operations.
• Able to analyze data to identify gaps and drive improvements.
• Proficient in MS Excel, Word, and Outlook for reporting.

Responsabilidades

• Lead by example and support teams to meet targets in quality, productivity, and client satisfaction.
• Co-manage daily operations with the client, including attendance tracking and coaching.
• Hold regular team meetings and 1:1 sessions to align goals and boost engagement.
• Join client meetings to track and resolve open items.
• Analyze performance data to identify gaps and recommend improvements.
• Collaborate with leadership and clients on staffing plans and tools.
• Track KPIs, prepare reports, and provide insights for decision making.
• Support recruitment, onboarding, and training for fully staffed teams.
• Oversee QA activities and ensure compliance with policies.
• Lead or contribute to special projects with measurable outcomes.

Conhecimentos

English communication

Team leadership

Problem solving under pressure

Data-driven decisions

Multi-tasking

Time management

Collaboration

Open to learning

Ferramentas

Microsoft Excel

Word

Outlook

Descrição da oferta de emprego

The Associate Operations Manager will work closely with the senior management team to ensure the efficient and effective delivery of services to our clients. This role involves overseeing day-to-day operations, managing staff, implementing process improvements, and contributing to the overall success of the organization.

Job Description

• Leads by example, supporting team members and team leaders to consistently achieve targets in quality, productivity, and client satisfaction.
• Co-manages daily operations with the client, including attendance tracking, task performance, coaching, and problem troubleshooting.
• Conducts regular team meetings and 1:1 sessions to align goals, address challenges, provide feedback, and continually increase employee engagement.
• Joins regular client meetings to ensure all open items are tracked, monitored, and resolved
• Analyzes team performance and workflow data to identify gaps and recommend process improvements.
• Collaborates with the Connext leadership team and the client on staffing plans, tools, and operational enhancements.
• Tracks key performance metrics, prepares reports, and provides actionable insights for operational decision-making, and updates executives in various forums.
• Supports recruitment, onboarding, and training to ensure teams are fully staffed and team members are carefully selected and well-prepared for success.
• Oversees quality assurance activities and ensures adherence to company policies and procedures.
• Leads or contributes to special projects and initiatives with clear, measurable outcomes.

Required Qualifications

• Communicates clearly and confidently in English—both in writing and speaking.
• Can explain information well to teammates, clients, and other stakeholders.
• Works well with others and supports a positive, team-oriented environment.
• Open to learning new things and continuously improving.
• Can stay calm under pressure and solve problems as they come up.
• Experience leading a team and managing day-to-day operations.
• Comfortable handling multiple tasks or client accounts at the same time.
• Uses data to make decisions and improve team performance.
• Proficient in Microsoft Excel and other tools like Word and Outlook for tracking tasks and creating reports.
• Organized and able to manage time effectively to meet deadlines.

Other Details:

• Night Shift: 2:00 AM – 11:00 AM
• Onsite Support
• Quarterly Performance Bonus
• Open to our sites in Cebu, Ortigas, Angeles, and Davao