Service Operations Coordinator | Work From Home

Connext Global Solutions Inc; Davao City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential 25%

Attendance bonus

Mid-year bonus

Competitive compensation

Life insurance

HMO insurance

Great company culture

Job summary

Connext is a dedicated team of BPO experts serving US-based clients across Title and Escrow, Healthcare, Retail and more. We are hiring a Service Operations Coordinator to manage work orders, coordinate service activities, and maintain operational documentation for timely inspections and repairs.

The role requires thorough attention to detail, experience with ticketing and work-order systems, and the ability to liaise with branches, contractors, and account managers.

Qualifications

• Minimum of two years in back-office, service coordination or admin coordination for US/Australia/UK clients.
• Experience with ticketing, work order, dispatch, or service coordination tools.
• Comfortable navigating ticketing/workflow systems with accuracy and consistency.
• Demonstrates strong attention to detail and ability to follow processes and checklists.

Responsibilities

• Log new work orders from customer sites and shared inboxes accurately.
• Validate order details and escalate missing info to Account Managers.
• Coordinate orders with branches and contractors; ensure complete documentation.
• Maintain inspection schedules and track service activities to meet deadlines.
• Follow up with contractors for schedule confirmations and requirements.
• Update portals with visits, statuses, and inspection reports.
• Review inspection reports for accuracy, signatures, and documentation.
• Draft service quotes using photos, labor, and material details.
• Compile invoice packets and supporting documents after service completion.
• Track open orders and generate daily operational reports.

Skills

Back-office

Service coordination

Operations support

Administrative coordination

Ticketing systems

Education

Bachelor's degree in HR/psychology/business administration

Tools

Ticketing systems

Work order platforms

Dispatch systems

Job description

Req ID: 5035
Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Service Operations Coordinator who will be working with Connext's Client in the United States of America.

What's in it for you?

• 25% Night Differential
• Perfect Attendance Bonus
• Mid-year Bonus!
• Competitive compensation
• Life insurance
• HMO Insurance
• Great company culture

What is the job?

The Service Operations Coordinator is responsible in US based service operations by managing work orders, coordinating service activities, maintaining operational documentation, and ensuring timely completion of inspection and repair workflows.

Responsibilities:

• Review customer sites and shared inboxes to log new work orders accurately.
• Validate work order details and escalated missing info to Account Managers.
• Coordinate work orders with branches and contractors, ensuring complete documentation.
• Maintain inspection schedules and track upcoming service activities to hit deadlines.
• Follow up with contractors for schedule confirmations and outstanding requirements.
• Update customer portals with scheduled visits, service statuses, and inspection reports.
• Review completed inspection reports for accuracy, signatures, and proper documentation.
• Draft service quotes using branch-provided photos, labor details, and material info.
• Compile invoice packets and supporting documents once service is completed.
• Track open work orders and generate daily operational reports on pending items.
• Expert in Philippine labor laws and HR compliance, proven through 3+ years of handling due process and terminations, statutory pay computations, government-mandated contributions, and DOLE/NLRC matters.
• Highly preferred with experience in BPO, shared services, or high-growth environments.
• Experience managing HRBP teams across multiple business units.
• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.

Qualifications:

• Minimum of two (2) years of back-office, service coordination, operations support, or administrative coordination experience supporting US, Australia, or UK based companies.
• Experience working with any ticketing systems, work order platforms, dispatch systems, or service coordination tools.
• Comfortable working inside a ticketing, work order, dispatch, or service coordination system.
• Demonstrates strong attention to detail and ability to follow established processes and checklists.