Operations Manager — Flexible Schedule, Client Success

Concentrix Philippines; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix Philippines is seeking an Operations Manager I to lead a team of Team Leaders, ensuring SLA adherence and financial targets are met. The role emphasizes coaching, performance management, and cross-functional collaboration to deliver superior client service.

You will develop action plans, forecast requirements, and mentor staff while maintaining professional standards and timely communications with clients.

Qualifications

• Associate's Degree or related field preferred.
• 5+ years in progressive management roles.
• Call center experience is preferred.
• Proven coaching and action-planning abilities.
• Strong analytical skills for process improvement.
• Excellent written and verbal communication.

Responsibilities

• Lead and supervise a team of Team Leaders to meet SLAs and financial targets.
• Drive revenue goals through data management and forecasting.
• Coach and develop direct reports; implement action plans.
• Manage operational reports; ensure performance metrics are met.
• Build and maintain client relationships and participate in business reviews.
• Provide leadership and governance across departments; enforce policies.
• Conduct regular one-on-ones for performance assessments and coaching.
• Foster a positive culture and resolve employee issues promptly.
• Collaborate cross-functionally to drive continuous improvement.
• Implement staffing strategies to exceed client expectations.
• Oversee team staffing, training, and compliance with company standards.

Skills

Team Leadership

Coaching

Performance Mgmt

Client Relationships

Forecasting

Data Analysis

Written & Verbal Communication

Project Prioritization

Education

Associate's Degree

Job description

Concentrix Philippines is seeking an Operations Manager I to lead a team of Team Leaders, ensuring SLA adherence and financial targets are met. The role emphasizes coaching, performance management, and cross-functional collaboration to deliver superior client service.

You will develop action plans, forecast requirements, and mentor staff while maintaining professional standards and timely communications with clients.