Operations Leader: Process Improvement & People Management

Connext; Pampanga; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly Performance Bonus

Life insurance starts on the 1st day

HMO Insurance starts on the 1st day

Great company culture

Annual Merit Increase (terms apply)

Mid-Year Bonus (terms apply)

Promotion to Operations Manager (terms

Job summary

Connext, a dedicated BPO team, seeks an Associate Operations Manager in Angeles City, Pampanga to oversee day-to-day operations, staff management, and process improvements.

You will partner with the senior management team to ensure efficient service delivery, optimize performance, and drive continuous improvement across client accounts.

This onsite role offers competitive compensation, growth opportunities, and benefits aligned with a dynamic company culture.

Qualifications

• At least one year of experience in people management or leadership role in ANY INDUSTRY.
• Has managed a team of at least 10 team members.
• Experience talking to and assisting customers or clients, whether B2B or B2C.
• Must have stable employment history.

Responsibilities

• Co-manages employees in assigned account or cluster, focusing on time, attendance, and task performance.
• Ensures optimization of team efforts to deliver client satisfaction on a consistent basis.
• Determines operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
• Accomplishes staffing objectives by supporting the recruiting, selecting, orienting, and training process.
• Coaches and counselors assigned employees, recognizing, awarding, and taking disciplinary actions when needed.
• Maintains professional and technical knowledge by tracking emerging trends in BPO operations management, attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Develops and builds a culture of continuous performance improvement

Skills

Process Improvement

Team Leadership

Project Management

Data Analysis

Customer Relationship Management

Problem Solving

Performance Metrics

Time Management

Communication Skills

Job description

Connext, a dedicated BPO team, seeks an Associate Operations Manager in Angeles City, Pampanga to oversee day-to-day operations, staff management, and process improvements.

You will partner with the senior management team to ensure efficient service delivery, optimize performance, and drive continuous improvement across client accounts.

This onsite role offers competitive compensation, growth opportunities, and benefits aligned with a dynamic company culture.