Night-Shift Onsite Customer Support Associate (Fresh Grads)

Jocson College Inc.; Mandaluyong; On-site; PHP 200,880 - 334,800; Full time

Job summary

Jocson College Inc., National Capital Region (NCR), Mandaluyong City, is seeking Customer Service Associates (Fresh Graduates) to support client accounts and ensure regulatory compliance. Requirements include a Bachelor's degree and fresh graduate status; the role is on-site with night/graveyard shifts.

Responsibilities cover handling calls, updating accounts, maintaining records, and supporting operational processes to meet policies and timelines.

Qualifications

• Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing documentation of client/plan accounts to meet industry policies and regulations.
• Answer all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type.
• Scrutinize basic information contained in all types of plan agreements.
• Maintain accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, policies and timeframes.
• Assist management in identifying procedures and policies that are outdated or ineffective.
• Assist management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintain and file weekly statistical reports for the department.
• Perform general clerical activities, including faxing, copying and filing.
• Assist other areas of the department with various functions when volume is high and/or staffing levels are low.

Skills

Fresh Grad

Communication Skills

Education

Bachelor's degree

Job description

Jocson College Inc., National Capital Region (NCR), Mandaluyong City, is seeking Customer Service Associates (Fresh Graduates) to support client accounts and ensure regulatory compliance. Requirements include a Bachelor's degree and fresh graduate status; the role is on-site with night/graveyard shifts.

Responsibilities cover handling calls, updating accounts, maintaining records, and supporting operational processes to meet policies and timelines.