Customer Service Associates (Fresh Graduates)

Santa Isabel; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Job summary

Santa Isabel is seeking Fresh Graduates for Customer Service Associates to support accounts and ensure compliance with industry policies. The role involves handling client/account documentation, answering calls, and maintaining precise records to meet timelines.

The position requires a Bachelor's degree and willingness to work night/graveyard shifts in a permanent onsite setup in Mandaluyong City, NCR. Strong organizational skills and a readiness for continuous learning are valued.

Qualifications

• Must possess at least a Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing the documentation of client/plan accounts to meet industry policies and regulations.
• Answers all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type
• Scrutinizes basic information contained in all types of plan agreements.
• Maintains accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, polices and timeframes
• Assists management in identifying procedures and policies that are outdated or ineffective.
• Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintains and files weekly statistical reports for the department.
• Performs general clerical activities, including faxing, copying and filing.
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.

Skills

Bachelor's degree

Education

Bachelor's degree

Job description

Customer Service Associates (Fresh Graduates)

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing the documentation of client/plan accounts to meet industry policies and regulations.
• Answers all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type
• Scrutinizes basic information contained in all types of plan agreements.
• Maintains accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, polices and timeframes
• Assists management in identifying procedures and policies that are outdated or ineffective.
• Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintains and files weekly statistical reports for the department.
• Performs general clerical activities, including faxing, copying and filing.
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.

Additional Requirements

Shift Schedule:candidates must be amenable to work during night and graveyard shift schedules

Work Location

Work Setup

• Permanent Onsite

Additional Info

• Location: Mandaluyong City, National Capital Region (NCR).