Customer Service Associates (Fresh Graduates)

Jocson College Inc.; Mandaluyong; On-site; PHP 200,880 - 334,800; Full time

Job summary

Jocson College Inc., National Capital Region (NCR), Mandaluyong City, is seeking Customer Service Associates (Fresh Graduates) to support client accounts and ensure regulatory compliance. Requirements include a Bachelor's degree and fresh graduate status; the role is on-site with night/graveyard shifts.

Responsibilities cover handling calls, updating accounts, maintaining records, and supporting operational processes to meet policies and timelines.

Qualifications

• Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing documentation of client/plan accounts to meet industry policies and regulations.
• Answer all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type.
• Scrutinize basic information contained in all types of plan agreements.
• Maintain accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, policies and timeframes.
• Assist management in identifying procedures and policies that are outdated or ineffective.
• Assist management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintain and file weekly statistical reports for the department.
• Perform general clerical activities, including faxing, copying and filing.
• Assist other areas of the department with various functions when volume is high and/or staffing levels are low.

Skills

Fresh Grad

Communication Skills

Education

Bachelor's degree

Job description

Customer Service Associates (Fresh Graduates)

National Capital Region (NCR), Mandaluyong City

• Candidate must possess at least a Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing documentation of client/plan accounts to meet industry policies and regulations.
• Answer all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type.
• Scrutinize basic information contained in all types of plan agreements.
• Maintain accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, policies and timeframes.
• Assist management in identifying procedures and policies that are outdated or ineffective.
• Assist management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintain and file weekly statistical reports for the department.
• Perform general clerical activities, including faxing, copying and filing.
• Assist other areas of the department with various functions when volume is high and/or staffing levels are low.

Requirements

• Shift Schedule: candidates must be amenable to work during night and graveyard shift schedules.
• Work Setup: Permanent Onsite.