Customer Service Associate - Night Shift, Fresh Grads

Santa Isabel; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Job summary

Santa Isabel is seeking Fresh Graduates for Customer Service Associates to support accounts and ensure compliance with industry policies. The role involves handling client/account documentation, answering calls, and maintaining precise records to meet timelines.

The position requires a Bachelor's degree and willingness to work night/graveyard shifts in a permanent onsite setup in Mandaluyong City, NCR. Strong organizational skills and a readiness for continuous learning are valued.

Qualifications

• Must possess at least a Bachelor's/College Degree on any course.
• Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

Responsibilities

• Review, update, maintain and service accounts by enforcing the documentation of client/plan accounts to meet industry policies and regulations.
• Answers all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type
• Scrutinizes basic information contained in all types of plan agreements.
• Maintains accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, polices and timeframes
• Assists management in identifying procedures and policies that are outdated or ineffective.
• Assists management to improve department productivity through participation in unit meetings, ongoing training and self-development.
• Maintains and files weekly statistical reports for the department.
• Performs general clerical activities, including faxing, copying and filing.
• Assists other areas of the department with various functions when volume is high and/or staffing levels are low.

Skills

Bachelor's degree

Education

Bachelor's degree

Job description

Santa Isabel is seeking Fresh Graduates for Customer Service Associates to support accounts and ensure compliance with industry policies. The role involves handling client/account documentation, answering calls, and maintaining precise records to meet timelines.

The position requires a Bachelor's degree and willingness to work night/graveyard shifts in a permanent onsite setup in Mandaluyong City, NCR. Strong organizational skills and a readiness for continuous learning are valued.